Chains bookable through our supply network
When a flight cancels, Flighter finds hundreds of rooms in seconds and puts the hotel on every passenger's phone. No queues at the desk, less stress at the gate, far fewer calls to your contact centre. And you pay only for rooms passengers actually use, never for no-shows.
A 45 minute working session with your OCC, procurement and finance. No slideware, your scenarios.
Hundreds of rooms found while the queue is still forming: 48,000+ properties near the airport, with rates agreed for exactly this kind of night.
No desk staff burning hours, no passenger paying out of pocket, no invoices to chase. Bookings pay themselves with locked virtual cards and reconcile on their own.
Every passenger gets their hotel by SMS, WhatsApp or email before they reach the desk: directions, shuttle, breakfast. Calm passengers ask fewer questions, and your contact centre feels it first.
We are holding a room for you tonight.
Hotel Mar Blau, Carrer de la Platja 12. A shuttle leaves from Exit B every 20 minutes. Breakfast is included.
Accept below and your voucher arrives instantly.
The duty of care delivered on time and recorded as it happens. When a claim or a regulator asks, the answer is a file, not a search.
Your OCC writes one line. The engine identifies every passenger, scores hotels against your policy, auto-approves what sits inside it, and holds back exactly what your rules say a human must see. And every decision can be asked to explain itself.
Not consultants, operators: the desk shifts, the cascades, the mornings after. That experience is what the engine automates, and it is why we know where the money leaks. At a single European base we studied, decisions under pressure, spend drifting past policy and invoices that never reconcile add up to €1M+ a year in avoidable cost. Automation with hard gates and a complete audit trail recovers most of it.
Measured on the desk, not in a deck.
Disruption spend is real money moving fast. We treat it that way.
We never determine EU261 eligibility. We surface the facts; that decision stays with the airline, and an operator approves every spend.
We never spend outside the approved envelope. Rate ceilings, hotel standards and distance rules are gates, not suggestions.
We never act without leaving a record. If it is not logged, it did not happen. The evidence pack exports per passenger.
We never contact a passenger with unverified information, and never invent availability, rates or rules.
Passenger data minimised, scoped and auditable end to end. Built in Europe, for European duty of care. Controls aligned with ISO 27001 and SOC 2 Type II.
We never decide on stale data. Availability, passenger status and committed spend are read live at the moment of each decision and re-checked at booking, never taken from a cache.
Nothing as software: no fees, no subscription, no setup, no integration cost. The airline pays the room rates, as it always did.
Never. We surface the facts; the eligibility decision stays with the airline, and an operator approves every spend.
A ranked, in-policy hotel pool in under 30 seconds; manifest to booked care in under 5 minutes. The manual way takes 2 to 4 hours.
SMS, WhatsApp or email, in your brand and in each passenger's language, cascading until delivered, with signed accept or decline links.
With a single-use virtual card locked to the hotel and the amount. The airline pays, never the passenger, and invoices reconcile against bookings automatically.
Spend above your threshold and unaccompanied minors are blocked from auto-booking, always. A human decides, with the full context attached.
An immutable audit record for every decision, and an EU261 Article 9 evidence pack that exports per passenger, claim ready. See our EU261 duty of care guide.
Based in Porto, Portugal, operating across Europe, 24/7, with 48,000+ bookable properties and direct chain agreements.
Offers carry signed accept or decline links and delivery is tracked per passenger, so rooms are booked on confirmations, not on guesses. On the room nights our desk operated, no-shows ran at 4.5%, against the 20 to 40% common in disruption blocks.
Bring your OCC, procurement and finance to one 45 minute session. We map your disruption workflow on your scenarios and show exactly where Flighter plugs in.
Somewhere in your network, tonight or next week, 142 passengers will need rooms tonight. That can be our problem, not yours.
